FAQs

Can I add to an existing Order?

Unfortunately we can’t add to an existing order – sorry!

How do I cancel my order?

Contact us to cancel your order and we’ll see what we can do for you!

Can we upgrade delivery on personalised items?

We can’t always guarantee this, but we might be able to!
Contact us to see what we can do.

Can I return my personalised item(s)?

Unfortunately we do not accept returns for personalised items.

Do you send out invoices with parcels?

Nope! We don’t include anything to do with prices in the
delivery, just a delivery note listing the items inside the box!

Something from my order is missing

Contact us and we can track it down!

How do I return my order?

it’s our mission to create moments of happiness. We therefore offer a ‘no quibbles’ guarantee! To start a return, please contact us. Returns are subject to exceptions and restrictions. To read our full returns policy, please click here.

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